Privacy Policy

At LiveStitch, we are committed to protecting your privacy and providing a secure shopping experience. This policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

🔒 Security

We use Secure Sockets Layer (SSL) encryption to protect your personal information during transmission. When you visit secure areas of our site, your browser will display a closed lock icon — indicating an encrypted connection to our servers.

All payment information is processed securely and never stored on our servers.

🍪 Cookies

Our website uses cookies to enhance your experience and understand how visitors interact with our site. Cookies allow us to:

  • Analyze site traffic and behavior
  • Remember items in your cart
  • Improve site functionality and content

You may disable cookies in your browser settings, but some features may be affected.

🧵 Account & Registration

Creating an account allows you to manage orders, view history, and save your shipping preferences. You are responsible for keeping your login credentials confidential.

🛒 Information Collected During Checkout

To complete your order, we collect the following information:

  • Name
  • Email address
  • Billing and shipping address
  • Payment information (processed securely)
  • Phone number (optional, used for order updates)

This information is used exclusively to fulfill your order and communicate with you about your purchase.

✉️ Marketing & Communication

If you opt into our newsletter, we may send occasional updates about new yarn collections, exclusive offers, and maker inspiration. You can unsubscribe at any time via the link in any email we send.

🔐 Information Sharing

We do not sell or rent your personal information. Your data is used solely for order processing, customer service, and (if opted in) marketing purposes. We will never share your information with third parties outside of our trusted service providers (such as payment processors and delivery services).

👥 Internal Access Controls

Only authorized LiveStitch team members have access to customer data — and only to the extent needed to fulfill orders or provide support. All access is secured and role-based.

🔗 External Links

Some pages may contain links to third-party websites. Please note that we are not responsible for their privacy practices. We encourage you to review their policies before sharing your information.

📧 Access, Updates & Questions

To review or update your personal information, please log in to your account or contact us directly.

Email: support@livestitch.com
Phone: [Insert Phone Number]
Mail: [Insert Mailing Address]

Thank you for trusting LiveStitch. We’re committed to treating your information with the same care we take in curating every fiber we carry.