Refund policy

Returns

All sales are final, except as outlined below.

Unused yarn in its original condition may be returned within 15 days of receipt for store credit only. We do not issue refunds to the original payment method.

To be eligible, yarn must be unwound, unused, and in its original condition as received, with labels attached and free of odors, including smoke, pet, perfume, or other household odors, as well as pet hair, stains, and damage. We inspect every return. Returns that don't meet these conditions are not eligible for store credit.

How to start a return: email us at customerservice@livestitch.com before sending anything back. Returns sent without contacting us first may be subject to a 20% restocking fee.

Return shipping is paid by the customer and is not reimbursed. We recommend a trackable shipping method, since we can't issue credit for returns that don't reach us.

Once we receive and inspect your return, store credit will be issued to your email address for the value of the returned items, minus any applicable fees.

Items not eligible for return: needles, hooks, needle sets, books, and patterns.

Digital products (PDF patterns)

PDF patterns are delivered by email. Because digital files can be copied and saved, all pattern sales are final once delivered. No refunds, returns, or exchanges. If you don't see your pattern within an hour of purchase, please check your spam folder. We're happy to resend it to a confirmed email address.

Order issues

If anything in your order is wrong, damaged, or missing, email us at customerservice@livestitch.com within 5 days of delivery with your order number, and we'll work to fix it quickly. We can only address order issues reported by email.

Credit Card Disputes

Please contact us before opening a dispute with your bank or card provider. Disputes filed without giving us a chance to help may take longer to resolve.