Shipping policy
U.S. shipping
- Orders of $15 or more ship free within the United States with our standard flat-rate shipping.
- Orders under $15 ship for a flat rate of $5.00.
- Prefer UPS? Select UPS at checkout and you'll be charged UPS's calculated rate for your order. Free and flat-rate shipping do not apply to UPS shipments.
- Orders are processed within 24–72 business hours and ship in the order received.
- Tracking information is emailed once your order ships.
- We are unable to combine multiple orders.
International shipping
International shipping rates are calculated by USPS and UPS at checkout, with no added handling fees. UPS shipments may incur brokerage or service fees charged by the carrier. Duties, taxes, and import fees are not included and are the responsibility of the recipient.
Damaged, lost, or missing packages
If your order arrives damaged, or tracking shows it as lost or delivered but you haven't received it, contact us at customerservice@livestitch.com within 5 days of the expected delivery date. Please include your order number and, for damaged items, photos of the package and contents.
Packages marked delivered by the carrier are considered delivered. We'll review each report and help with a carrier inquiry where appropriate, and any resolution is at our discretion.
Order changes and cancellations
Orders are processed quickly, so please call us right away at 1-206-604-8748, Monday–Friday, 9 AM–5 PM Pacific. We can't guarantee a cancellation, and we can't process changes or cancellations sent by email or social media. Approved cancellations are subject to a 10% fee to cover payment processing costs, or we can issue a full store credit with no fee.
Questions? Email customerservice@livestitch.com.